Frequently Asked Questions

Clear your all doubts simply by reading our FAQs

Car

What all documents are required to rent a Car?

Please carry your driving licence and adhar-card/ election card with you. If you are from outside India / Foreigner must bring your passport & visa to rent a Car.

How much is the security amount for per Car?

Security AMT depends on the Cars segment i.e INR 5000 ? INR 50000 per Car.

What are the timings to pick / drop the Car?

We are available 24X7.

Where can I get the my rented Car from?

pick and drop address is mentioned in our website. However, we do provide door step facility, the same will cost you INR 1000 per Car.

How can I book the Car?

Please fill your query form or make a call on +91-8384066726 for availability of rental Cars.

Is fuel included in the tariff?

Fuel is not included in the rental amount. We are only charging for Car rent.

What if I return the Car late?

Late returns upto one hour are under the grace period so no extra charges will be levied, beyond 1 hour the entire days rental shall be charged or deducted from your security deposit.

Is there any Kms restriction?

There is NO KM restrictions. You can drive as much you want to drive.

What is the minimum time/days one can rent the car for?

You can hire it for a minimum of 24 hrs / 1 day.

How much time does it take to get the amount refunded?

Security is deposited in form of cash, return will be done at the time of vehicle return.

What if the car gets stolen?

A police complaint needs to be registered immediately & the same needs to be informed to us.

What if the car meets with an accident & gets damaged?

Immediately speak with our customer care. If you drive the vehicle within all legal frameworks, i.e. following and obeying all traffic rules, are not driving rashly, are not under the influence of Alcohol or/and any other illegal drugs including certain medications like sleeping and anxiety medications, and still there is an accident or a mishap takes place than you only need to pay the difference amount after insurance company?s reimbursement plus a surcharge i.e. your security amount. But if accident and damages takes place because of rash driving or violation of any rules you are liable to pay 100% for repair and damages plus the daily rental for the days the car is off the road for repairs. Please don?t leave the accidental site till you have completed all the formalities.

What is the top speed which I can drive to?

We recommend you to follow the specified speed limit on the road as over speeding can cause damage to the vehicle and can be fined by the police. Though the maximum speed permitted by the company is 120 km?s/hr.

What is the eligibility to hire a self-drive car?

The minimum age required to rent a car is 20 years, with a valid driving license.

Is there an agreement/document I need to sign?

Yes, there is a short agreement one needs to sign while picking up the car.

Bike

What all documents are required to rent a Bike?

Please carry your driving licence and adhar-card/ election card with you. If you are from outside India / Foreigner must bring your passport & visa to rent a bike.

How much is the security amount for per Bike?

Security AMT depends on the bikes segment i.e INR 5000 – INR 25000 per bike.

What are the timings to pick / drop the Bike?

pick and drop timing is between 10:30 AM to 8:30 PM

Where can I get the my rented Bike from?

pick and drop address is mentioned in our website. However, we do provide door step facility, the same will cost you INR 500 per bike.

What items are included in the rental price?

We provide helmet & luggage carrier with the bike & necessary items like ropes, clutch cable, tool set etc.

How do I reserve the Bike?

Please fill your query form or make a call on +91-8384066726 for availability of rental bikes.

Is fuel included in the tariff?

Fuel is not included in the rental amount. We are only charging for bike rent.

What if I return the Bike late?

Late returns upto one hour are under the grace period so no extra charges will be levied, beyond 1 hour the entire days rental shall be charged or deducted from your security deposit.

Do You offer discount for larger groups?

Yes, We feel that the rental amount should be reduced if we are getting good business, so yes we do offer discount.

Is there any Kms restriction?

There is NO KM restrictions. You can drive as much you want to drive.

What is the minimum time/days one can rent the Bike for?

You can hire it for a minimum of 48 hrs / 2 days.

How much time does it take to get the amount refunded?

Security is deposited in form of cash, return will be done at the time of vehicle return.

What if the Bike gets stolen?

A police complaint needs to be registered immediately & the same needs to be informed to us.

What if the Bike meets with an accident & gets damaged?

Immediately speak with our customer care. If you drive the vehicle within all legal frameworks, i.e. following and obeying all traffic rules, are not driving rashly, are not under the influence of Alcohol or/and any other illegal drugs including certain medications like sleeping and anxiety medications, and still there is an accident or a mishap takes place than you only need to pay the difference amount after insurance company?s reimbursement plus a surcharge i.e. your security amount. But if accident and damages takes place because of rash driving or violation of any rules you are liable to pay 100% for repair and damages plus the daily rental for the days the car is off the road for repairs. Please don’t leave the accidental site till you have completed all the formalities.

Terms and conditions

  1. 30% of total booking amount should be given in advance as a booking confirmation.
  2. In case of cancellation, No Refund.
  3. The customer agrees and accept that the use of the services given by wheelzonrent is at the sole risk of the customer.
    i.e In case of any happening throughout the journey company will not be liable for that.
  4. Customer need to carry their original ID proofs during the booking period.
  5. Soiling and damaging the seats and any other interior of the vehicle, charges will be given by the customer for that.
  6. Asking the chauffeur to break any traffic/RTO or government rule for any purpose (especially reaching the destination earlier) then the driver has the rights to refuse such these types of requests.
  7. The trip will be done accordingly to your mentioned itinerary. If you want to visit some other locations so the customer has to pay additionally.
  8. By any chance, if your flight or train or bus misses wheelzonrent will not be liable for that.

The above-mentioned terms and conditions of use and the Privacy Policy constitute the entire agreement between the User(s) and Wheelzonrent with respect to access to and use of the website and the Services offered by Wheelzonrent, superseding any prior written or oral agreements in relation to the same subject matter herein.

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